Know what comes with the feedback.

The message and its context help your team understand the feedback. This page explains how that works. The legal documents set out the full terms.

The sender chooses what to send

Visitors choose whether to record or type. The microphone starts only after that choice. They can check the transcript before sending.

People reviewing feedback cannot play back or download the original voice recording. Audio is processed to produce the transcript and kept in private storage for no longer than 30 days after upload to support investigation of abuse and security incidents. It is then deleted from Voicedot’s storage.

The place matters too

Page and pin

Why it is used: To show the page and place being discussed. Pin metadata is minimized; it is not a copy of every field.

Conversation

Why it is used: To keep the submitted text, replies and decisions together.

Captured page state

Why it is used: To show a dynamic view that reopening the URL may not reproduce. Captured state is separate from pin metadata.

Optional contact details

Why it is used: To identify a submission or contact its sender where an email address was provided.

The place matters too
Context	Why it is used
Page and pin	To show the page and place being discussed. Pin metadata is minimized; it is not a copy of every field.
Conversation	To keep the submitted text, replies and decisions together.
Captured page state	To show a dynamic view that reopening the URL may not reproduce. Captured state is separate from pin metadata.
Optional contact details	To identify a submission or contact its sender where an email address was provided.

Keep passwords, card details and sensitive personal information out of feedback. Choose suitable review pages and access settings.

A snapshot preserves the page view associated with a feedback message. These saved page views are stored privately in Cloudflare R2 for up to 90 days from capture and then removed. Written feedback and discussions are separate: deleting audio or a snapshot does not by itself delete the conversation.

Who can see it?

The customer normally decides why feedback is collected and how it is used. Voicedot processes visitor messages to provide the service. Voicedot also has its own responsibilities for account, billing, support and operating data.

Administrative access is limited to operating, supporting, securing or legally administering the service. No online service can promise perfect security.

What can my agent access?

Your authorized connection can give the agent feedback, discussions and page context. This may include partially masked information identifying people.

Check connection permissions and your agent’s terms. The agent is separate from your subscription. Partial masking does not make information anonymous.

Providers, retention and deletion

Voicedot uses providers for processing, infrastructure, storage, billing, email and operations. See the subprocessor list for each provider’s recorded purpose and status.

Messages, audio, logs, billing records and backups do not all have the same retention rules. Read the retention section before relying on a specific storage period.

To request help deleting a message, contact support. Include the website, page, approximate time and a receipt or identifying email if you have one. An anonymous message may be impossible to locate without a reliable identifier.

Common questions

Do you sell personal data?

No. The Privacy Policy states that we do not sell personal data.

Are messages used to train generalized AI models?

The existing policy states that Voicedot does not use submitted messages, audio or transcripts for that purpose where provider configuration supports the commitment. The current provider configuration and legal terms determine the scope; this summary does not turn it into a broader guarantee.

Does a DPA replace our own privacy notice?

No. It documents processing responsibilities between the customer and Voicedot. The customer remains responsible for its own notice, lawful basis and use of the widget. See how to request a DPA.

Does Voicedot have a certification for every regulated use case?

No. Do not assume SOC 2, HIPAA or another certification from the fact that the product has privacy controls.