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If the widget is not appearing, start with the installation guide. For an agent connection, use Connect your agent.

Include the project or domain, browser and result of the installation check. Say whether you are on a live site, staging or local setup.

For Free, trial or billing questions, include your account email and invoice reference, if any. Never send card details.

The trial gives you seven days of the full product. Free is an ongoing, smaller plan. See the current pricing preview for the plan comparison.

Create an account now. Set up your site when ready. Your seven free days start when the first real feedback is successfully sent and saved in your project. No card is required. Unless you explicitly choose a paid subscription, your account switches to Free when the trial ends. You can cancel a paid subscription at any time. Paid access continues until the end of the current billing period, and the subscription does not renew after that date. A scheduled downgrade also takes effect at the end of the current paid period.

Include the website, relevant page and approximate time of the message. A supplied email or receipt can help identify a submission. Do not send the full visitor conversation unless it is needed and an appropriate channel has been agreed.

For a message left on a customer’s website, that website owner normally controls why it was collected. Contact them first about that purpose; contact us for help identifying a Voicedot-related request.

Data and privacy · Privacy policy · DPA information

Tell us what you expected, what happened and where. Remove private information from any screenshot.

A pin that moved after a redesign, an incorrect transcript and a question about a conversation need different checks. Name the step so we can start in the right place.

Use this if it helps. A short explanation is fine.